Effective Date: October 4, 2025
Who we are
At NovoCell MD (“Company,” “we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or receive care through our clinic. Please read this policy carefully.
By using our website or services, you consent to the terms of this Privacy Policy.
Information We Collect
A) Personal Information You Provide
- Name, email address, phone number, address
- Medical history or health information you voluntarily provide (through forms, consultation requests, or intake paperwork)
- Payment information (processed securely through third-party providers, not stored by us directly)
B) Automatically Collected Information
- Browser type, device type, IP address
- Pages you visit, time/date of access, referring/exit pages
- Cookies and similar technologies (see Section 8)
C) Third-Party Integrations
We may collect information when you interact with tools we use (e.g., Go High Level CRM, Zoho, Google Analytics, scheduling software, payment processors).
How We Use Information
We may use your information to:
Comply with legal and regulatory obligations
Provide services, consultations, and care coordination
Respond to inquiries and schedule appointments
Process payments and send invoices
Improve website performance, content, and user experience
Send educational information, event reminders, and marketing communications (you may opt out at any time)
How We Share Information
We do not sell or rent your information. We may share information in the following limited circumstances:
In business transfers if our practice is acquired, merged, or reorganized
With service providers who perform functions on our behalf (billing, scheduling, website hosting, analytics)
With clinicians or affiliates involved in your care (with your consent or as required for treatment/payment/operations under HIPAA)
As required by law (e.g., to comply with subpoenas, regulatory requests, or legal investigations)
Health Information & HIPAA
If you are a patient, your health information may be protected under the Health Insurance Portability and Accountability Act (HIPAA).
You have rights to access, amend, and request restrictions on your PHI, as outlined in our Notice of Privacy Practices (available upon request).
We comply with HIPAA standards for use, disclosure, and safeguarding of Protected Health Information (PHI).
PHI will only be used for treatment, payment, and healthcare operations unless you provide written authorization.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
A) United States (including CCPA for California residents)
- Right to know what personal data we collect and how it’s used
- Right to request deletion of personal data (subject to medical record retention laws)
- Right to opt out of data sharing for marketing purposes
B) European Union (GDPR)
If you are in the EU, you may have rights under GDPR, including the right to access, correct, or erase personal data, restrict processing, and data portability.
Requests may be submitted to: contact@novocellmd.com
Cookies & Tracking
We may use cookies, pixels, and tracking technologies to:
- Remember user preferences
- Analyze site traffic (e.g., Google Analytics)
- Support advertising/remarketing (e.g., Facebook Pixel, Google Ads)
You may disable cookies in your browser settings, though some features may not function properly.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, your information, or your privacy rights, please contact us:
Novocell MD
Email: contact@novocellmd.com